The general conditions of sale described below detail the rights and obligations of the company SARL LUCELINE and of its client within the framework of the sale of goods appearing on the website.
Any service performed by SARL LUCELINE therefore implies the buyer's unreserved acceptance of these general conditions of sale.
The proposed prices include the discounts and rebates that the company SARL LUCELINE would be required to grant given its results or the assumption by the buyer of certain services.
No discount will be granted in the event of early payment.
Orders are paid for:
- either by the optic free purchasing center;
- either by sepa levy;
- either by American Express;
When registering the order, the buyer must pay the full amount of the invoice by American express, or will be charged 30 days end of month in other cases.
In the event of total or partial non-payment of the goods delivered on the day of receipt, the buyer must pay SARL LUCELINE a late payment penalty equal to three times the legal interest rate.
The legal interest rate used is that in force on the day of delivery of the goods.
As of January 1, 2015, the legal interest rate will be revised every 6 months (Ordinance No. 2014-947 of August 20, 2014) .
This penalty is calculated on the amount including tax of the amount remaining due, and runs from the due date of the price without any prior notice being necessary.
If within the fifteen days following the implementation of the "Late payment" clause, the buyer has not paid the sums remaining due, the sale will be automatically terminated and may give rise to the right to the allocation of damages for the benefit of SARL LUCELINE.
The company SARL LUCELINE retains ownership of the goods sold until full payment of the price, in principal and in accessories. As such, if the buyer is subject to reorganization or compulsory liquidation, SARL LUCELINE reserves the right to claim, within the framework of the collective procedure, the goods sold and remained unpaid.
The optician being a professional trained in taking measurements during his training, he is responsible for the measurements he takes. In any case, the optician will not be able to question the non-conformity of the frame on the face of his client if the parameters correspond to those ordered by him.
Sarl Luceline declines all responsibility for the quality of the measurements carried out by its customers.
Even in the event that SARL LUCELINE is called upon to advise its client to recheck its measurements, or to advise one measurement rather than another, its optician customers remain the sole decision-makers on the measurement to be ordered. If the measure recommended by SARL LUCELINE is that adopted by the optician, then SARL LUCELINE cannot be called into question in the event of morphological non-conformity.
To overcome this possible difficulty, sarl luceline offers its optician customers a prototype for physical validation on their customers. This is offered free of charge in case of validation of the sale, and invoiced 10 € HT otherwise.
The frames are guaranteed for 3 years parts and labor in the context of a manufacturing defect on the invoice date of the end customer. In the event of a manufacturing defect, the part (s) must be returned to SARL LUCELINE with the invoice from the end customer for quality control within 15 days. SARL LUCELINE will carry out an expertise of the part and will decide to proceed with the operation of the guarantee or not.
In the event of accidental breakage, or of items damaged due to a reason other than the "manufacturing defect" reason, each recommended item will be invoiced as follows:
Right branch: 30 € HT
Left branch: 30 € HT
Front: 60 € HT
Each optician has a customer breakage guarantee of up to 2% of the annual turnover generated with the LES BINOCLES eyewear collection.
For example :
40 ready-to-wear frames ordered per year: € 120 x 40 = € 4,800 of CAHT ordered
2% guarantee = 96 € to have in the context of accidental breakage.
The uprights have a duration of 3 years from the date of purchase, as does the frame guarantee.
Delivery is made:
- either by direct delivery of the goods to the buyer;
- either by sending a notice of availability in store for the attention of the buyer;
- or at the place indicated by the buyer on the order form.
The delivery time indicated during the registration of the order is given only as an indication and is in no way guaranteed.
Consequently, any reasonable delay in the delivery of the products cannot give rise to the buyer's benefit to:
- the award of damages;
- the cancellation of the order.
The risk of transport is borne in full by the buyer.
In the event of missing or damaged goods during transport, the buyer must make all the necessary reservations on the order form upon receipt of said goods. These reservations must also be confirmed in writing within five days of delivery, by registered post.
The shipment is made upon receipt of payment.
You can exercise your right of withdrawal by sending your request by free mail to the postal address "sarl luceline, 43 avenue Sarah Bernhardt - Tinqueux 51430"
Your request must be made within 14 days of placing your order, and must contain the following information:
According to article L121-20-2 of the Consumer Code, highly personalized orders cannot be canceled (custom frames in our case).
The customer cannot use the withdrawal period for an item that he has modified, damaged or deteriorated by his doing.
You must return the goods to the seller no later than 14 days after sending your decision to withdraw.
You only have to pay the direct costs of returning the goods.
In the event of withdrawal, we will reimburse you for the full amount you have paid, including delivery costs. The refund will be made upon recovery of the goods and in accordance with Clause n ° 10.
The liability of SARL LUCELINE cannot be implemented if the non-performance or delay in the performance of one of its obligations described in these general conditions of sale results from a case of force majeure. As such, force majeure means any external, unforeseeable and irresistible event within the meaning of article 1148 of the Civil Code.
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.